Privacy Policy

Cocoa is committed to protecting the privacy of its players in accordance with the applicable data protection laws and gambling regulatory standards in Australia. This Privacy Policy outlines how Cocoa collects, uses, and protects personal information. By using our online casino services, you consent to the practices described in this policy.

License Information

Cocoa operates under a gaming license issued by the Government of Curacao. This license allows Cocoa to provide online gaming services, including online pokies, in compliance with relevant regulations. We adhere to strict standards to ensure a safe and fair gaming environment for all players.

Data Collection

Cocoa collects various types of personal information to provide its services effectively. The types of data collected include:

• Registration data: This includes your name, date of birth, address, and contact information, which are necessary for creating your account and verifying your identity.
• Payment details: We collect information related to your payment methods, including credit card information and banking details, to process transactions securely.
• Technical logs: We automatically collect data such as IP addresses, browser types, and device information when you access our website. This information helps us monitor and enhance the performance of our online platform.
• Cookies: Our website uses cookies and similar technologies to improve user experience and track website performance. For more detailed information about cookies, please refer to our Cookie Policy section below.

Purpose of Data Usage

Your personal information is used for several purposes, including:

• Account management: To create, maintain, and manage your account, ensuring a smooth gaming experience.
• Marketing communication: To send you promotional materials and updates regarding our online pokies, news, and offers if you have opted in for such communications.
• Anti-fraud checks: To protect against fraud and unauthorized access to your account, enhancing the security of our services.
• Anti-Money Laundering (AML) compliance: To comply with relevant AML regulations, we may be required to collect and verify certain information.
• Know Your Customer (KYC) procedures: To ensure the integrity of our gaming services, we may conduct KYC checks to verify your identity.

Data Sharing

Cocoa may share your personal information with third parties in specific circumstances, including:

• Disclosure to payment providers: Your data may be shared with payment processors to facilitate transactions securely and efficiently.
• Verification partners: We may share information with third-party verification services to ensure compliance with KYC and AML regulations.
• Regulatory authorities: We may disclose your information to regulatory bodies or law enforcement agencies if required by law or to protect our rights and the rights of others.

User Rights

As a player, you have certain rights regarding your personal data, including:

• Right to access: You have the right to request a copy of the personal information we hold about you.
• Right to deletion: You may request that we delete your personal information, subject to certain legal obligations and exceptions.
• Right to restrict processing: You can request that we limit the processing of your personal data in specific circumstances.

To exercise any of these rights, please contact our customer support.

Cookie Policy

Cocoa uses cookies to enhance the functionality and performance of its website. Cookies are small text files stored on your device when you visit our site. Our use of cookies includes:

• Essential cookies: These cookies are necessary for the operation of our website and enable you to navigate and use its features.
• Analytical cookies: We utilize analytical cookies to gather information about how users interact with our site, allowing us to improve our services and user experience.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

Data Security

Cocoa takes the security of your personal information seriously. We implement a range of technical and organizational measures to protect your data from unauthorized access, loss, or misuse. Our security practices include encryption, firewalls, and regular security audits to ensure your data remains safe.

Data Retention

Your personal information will be retained only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When your data is no longer needed, we will securely delete or anonymize it.

Changes to this Privacy Policy

Cocoa reserves the right to amend this Privacy Policy at any time. Any changes will be posted on our website, and we encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please reach out to our customer support team for assistance. We are committed to ensuring your privacy and addressing any issues you may have.